Standard Chartered Bank has launched video banking services. This comes as the bank ups its gear in migrating to digital banking.
The bank is expecting to fully replace the traditional across-the-counter service offered by bank tellers with video banking over the next three years.
Standard Chartered Kenya and East Africa CEO Lamin Manjang said the new service will boost efficiency for the lender and enhance convenience for its customers.
“Video banking is about giving our clients more choice and more convenience. Now you don’t have to come to a branch to talk to somebody face-to-face. We are investing in technology that makes banking secure, simple and personal for our clients,” said Mr Manjang.
In video banking, customers are served via video and audio links.
The video banking service is part of Standard Chartered Bank’s $1.5 billion global investment in technology announced last year.
Under the investment package the bank has already introduced in Kenya a mobile banking app, an iPad-based digital sales and service tool, a new online banking platform and fingerprint log-in technology.
Video banking will be available to all clients via the bank’s website between Monday to Friday, 9.00am-6.00pm.
