Thousands of customers are unable to access banking services at the National Bank of Kenya following a technical hitch.
The hitch hit its third day on Wednesday. It followed an upgrade of the bank’s banking platform on Saturday.
“Due to our system upgrade done on 9th September, we have delays on some of our channels. Work is in progress to restore normalcy,” said the bank in a short message service sent to its customers on Tuesday afternoon.
Nearly all over-the-counter services such as cash deposits, cheque deposits, and electronic transfer services were disrupted due to a technical hitch after the weekend software enhancement.
The bank opted to redirect its customers to access the services via its ATMs.
National Bank is ranked 11th in size out of Kenya’s 38 operational banks. It has 520,000 deposit accounts and 54,000 loan accounts that give it a cumulative market share of 2.9 per cent according to latest CBK data.
