KTNEX is a digital taxi and delivery app committed to being a distinct player in the industry through fairness, transparency, and ethical practices. With a low commission rate, exemplary customer service, driver and rider welfare advocacy, enhanced security and safety features, affordable fares, transparency, and ease of use, we provide an all-around package to all our stakeholders. For more information, please visit www.ktnex.com.
Setting the Bar with Low Commissions and Affordable Fares
KTNEX charges a modest commission of only 7% compared to industry norms, significantly lower than the constitutional requirement of 18% and the industry average of 14%. This deliberate decision prioritizes the welfare of our drivers while simultaneously allowing us to offer customers competitive fare rates. KTNEX aims to create a fairground for all stakeholders, providing an affordable professional environment.
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Exemplary Customer Service & Driver Code of Conduct
Quality service delivery lies at the core of KTNEX’s values. To ensure customers receive the best possible experience, we provide bi-annual driver and rider customer care training sessions. This commitment to ongoing training and professionalism sets us apart from other ride-hailing apps, fostering positive driver-rider interactions and elevating the overall customer experience.
Advocating for Driver and Rider Welfare
The 7% commission charge implemented by KTNEX demonstrates our unwavering dedication to advocating for the positive welfare of our drivers and riders. By offering low commissions and enabling higher earnings, our drivers and riders are empowered to achieve a healthy work-life balance, leading to increased productivity and improved service delivery. This benefits our customers and enhances our drivers’ and riders’ quality of life.
Security & Safety Features
At KTNEX, safety and security are paramount. Our user-friendly app includes an SOS button that can be activated during a trip, instantly alerting emergency services to the precise location and vehicle details. To ensure the utmost security, we thoroughly verify all our drivers in accordance with the National Transport and Safety Authority (NTSA) guidelines and our stringent standards. Furthermore, KTNEX embraces inclusivity, allowing both drivers and customers to select their preferred gender, providing comfort and peace of mind to all.
Affordable Fares for Customers
While maintaining a strong focus on driver welfare, KTNEX also ensures affordable fare rates for customers. By operating on a lower commission structure, we pass on the savings to passengers, offering highly competitive prices that make our services accessible and affordable.
Transparency & Ethical Business Practices
KTNEX stands apart from the crowd with our unwavering commitment to transparency and ethical business practices. We clearly communicate our commission structure to drivers from the start, eliminating ambiguity or surprise charges. Our fare structures are aligned for drivers and customers alike, even during offers and promotions, ensuring fairness and transparency at every step. KTNEX complies with constitutional requirements and goes beyond to demonstrate our dedication to the law, emphasizing the importance of fairness and compliance within the industry.
Ease of Request and Use
The KTNEX App boasts a simple and intuitive layout, designed with user-friendliness in mind. Our platform enables quick and seamless interactions, allowing both users and drivers to navigate and utilize our services effortlessly, saving valuable time and effort.
The above areas of distinction are just but a few. As KTNEX enters the market, our unwavering commitment to fairness, transparency and ethical practices sets us apart. With exemplary practices, we want to create an experience where excellence converges with a driver & customer-centric approach.
