Giant telecommunications firm Safaricom has been fined Sh. 270 million for poor calls. This is according to the Communications Authority of Kenya (CA).
“Safaricom has already paid. The other two licensees are yet to pay due to issues they have raised, which are being addressed,” said the CA in a statement.
Safaricom, Airtel and Telkom Kenya all failed to meet the quality of service standards for the financial year 2015/16.
Airtel and Telkom Kenya were each fined Sh26.6 million and Sh14.9 million respectively.
The CA is reviewing how it measures quality of service. The regulator has proposed a new framework that will expand the survey beyond voice services to also check SMS and data.
The authority had in April advertised for a firm to administer the new standards. It now says that it expects to award the tender this month. Four firms expressed interest in the contract. These are Broadband Communications acting as a local agent of Germany’s Rhodes & Schwartz; Sigos GmbH also of Germany; Lillybelle and Infovista TEMs both from France.
The regulator tests quality of voice services on eight different parameters, including speech quality, completed calls, call success rate and drop rate.