Every day our technology brings thousands of Kenyans together in Nairobi and Mombasa. Helping people stay safe is a huge responsibility, and certainly, Taxify does not t take lightly. That’s why this December Taxify wants to ensure that every Taxify user has peace of mind.  

Here’s a snapshot of 6 practical tips to make the best out of your Taxify ride. 

1. Stay safe before your driver arrives

Remember, you’ll be notified when your driver arrives! Rather stay inside the building or in a safe location until your driver arrives, especially at night. Waiting on the side of the road with a cellphone in your hand, or your valuables at sight can be a risk. 

2. Double check the driver 

When you are paired with a driver, you can see your driver’s photo, name, current rating, vehicle plate and model on your Taxify app.

Be sure to cross check the vehicle in front of you against the one on the driver’s profile. If anything doesn’t add up, cancel the trip and immediately report it to Taxify via the in-app support tab.

3. Confirm your payment method

Using Taxify, you can choose between cash and card payments. Make sure you have selected the preferred payment option before requesting a ride. Remember you shouldn’t pay in cash for a card trip. The payment options can be found from the top left corner, under your profile. You can also see your chosen payment method below your ride price estimate throughout your journey.

4. Keep your loved ones updated

With your safety in mind, Taxify has developed a Share My ETA function that appears during the ride on the bottom of the app, right under the details of your driver. You can share your current trip details with trusted friends and family members during every ride. This makes it easier for loved ones to keep track of your journey and know when you’ve arrived to your destination.

5. Forgotten item(s)

Always do a quick scan of your seat and surroundings before ending your trip. Remember,  that although we are always here to help, your property is your responsibility. Check that you do not leave any belongings behind at the end of your trip. 

6. Help others have a great ride.

You can help your driver keep their car as neat as you found it. Ensure that you leave your Taxify clean for the next rider! Remember, your driver has only one vehicle. 

Taxify values feedback from their customers. Your opinion could help improve the user experience for everyone on the platform. 

• • Rate. One of the ways they receive your feedback is through ratings after each ride. Remember to always rate your driver as this helps us assess our service quality.
  • Report. You can easily send a report via the support platform on the app. Do this by clicking on the profile tab on the left-hand corner and scrolling to ‘Ride History’ and choosing the appropriate query. Alternatively, you can also send feedback by scrolling to ‘Support’ and selecting ‘Your Conversations’ to chat to their team at [email protected]