What makes for a successful corporate bank with a rich history? In the Kenyan banking scene, staying on top and meeting the ever-changing needs of customers is no walk in the park.
However, NCBA Bank has stood the test of time by maintaining great relationships with its customers and encouraging them to relentlessly pursue their ventures.
It does this with great long-term relationship management, excellent customer service, and innovative digital banking products. This proactive approach ensures the bank remains reattuned to the evolving requirements of its customers.
Here are 9 facts that make the bank stand out as a Kenyan leader in financial services:
1. Top in Asset Finance
NCBA gives businesses competitive rates and meets their client’s financing needs. As of December 2023, they ruled the asset finance game in Kenya, holding a 34% market share.
2. 2nd Largest Unit Trust
Over the years, the bank has shown its wealth management expertise by managing Unit Trusts; a combination of investor funds for diverse investments.
As of March 2024, it was reported that NCBA runs the second-largest unit trust scheme in Kenya, managing a whopping Sh. 31.29 billion in assets.
3. Pan-African Clientele
The bank has shown its dedication to Pan-Africanism. It isn’t just a big bank in Kenya, they’ve got over 60 million happy customers across Africa.
4. Leader in Investment Banking
NCBA has proven itself timelessly as a top investment bank, which underscores its efficiency in the delivery of financial solutions. The institution’s investment arm manages an entire Sh. 52 billion as reported in December 2023.
5. 2nd Largest East African Corporate Bank
Corporate banks are required to meet the unique financial needs of customers for them to be in business. NCBA holds a strong position in East Africa, as the second bank to have the largest deposits, amounting to Sh. 253 billion.
6. Dominance over Unit Trust Dollar Funds
NCBA takes the reins in the unit trust dollar funds. They invest in dollar assets, giving investors a shield against currency swings.
7. Extensive Branch Networks
Financial inclusion has been a key topic in the country. NCBA Bank, compared to other banks, has tailored solutions to make banking services accessible nationwide.
In December 2023, the bank reportedly had 92 branches spread across 26 Kenyan counties.
8. Award-Winning Customer Experience Bank
NCBA’s dedication to customer satisfaction was evident at the Kenya Service Excellence Awards in 2023. It stole the spotlight by walking away with three coveted titles:
- 1st Place Winner Best Customer Experience Strategy
- 1st Place Winner CX Week Innovation Category
- 3rd Place Winner Best Use of Technology
9. Regional Powerhouse
NCBA have spread their wings to 6 African countries. Their broad reach sets them up for bigger things yet to come and cements their status as a force in African finance.