Safaricom has announced that it is experiencing internet outage. The telecommunications company in a statement claimed that undersea internet cables that deliver internet had suffered an outage.

The statement followed complaints by  Kenyans over slow internet on the day the country experienced countrywide protests against the government of President William Ruto’s Finance Bill 2024.

Here is the statement made by the company:

“We have experienced an outage on two of our under sea cables that deliver internet traffic in and out of the country.

We have activated redundancy measures to minimise service interruption and keep you connected as we await the full restoration of the cables.

You may, however, experience reduced internet speeds and intermittency on various apps including M-PESA Super App and Safaricom APP.

Customers are advised to use USSD *334# for M-PESA services or the SIM Tool Kit.

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We thank you for your patience and understanding.”