Java House announces 59 job vacancies in Nairobi and Mombasa; how to apply

Java House has announced multiple job vacancies for jobseekers in Nairobi and Mombasa Counties.

In an advertisement on its website’s career portal, the firm said it is seeking to hire 59 individuals to fill the positions of Customer Associate, Waitstaff, and Hostess.

Interested applicants must submit applications online via the restaurant’s job portal.

1. Customer Service Associate – Nairobi and Mombasa

Java House is seeking to hire qualified candidates to fill this position in Nairobi and Mombasa. In Nairobi, the hospitality firm is seeking to hire 10 individuals and 4 individuals in Mombasa.

Interested applicants must have at least one year of experience in a similar role and must submit applications by 31^st March 2026.

The duties and responsibilities of the job holder are:

• Carry out all branch operations – stock taking, record keeping etc.
• Manage branch margins and costs through proper procedures.
• Achieve revenue targets.
• Handle customer complaints and ensure branch NPS score is achieved.
• Follow all food health and safety practices.
• Represent assigned units in meetings.
• Adhere to company policies.
• Ensure the unit is well stocked to par level and any other order is placed with the right supplier.
• Ensure safe custody of all branch property and assets.
• Upholds working ethics and ensures the same is maintained.
• Manage branch float and revenue.
• Manage Food Safety standards as per the set company KPIs.
• Carry out tasks as may be assigned by Superiors.
• Ensure cleanliness of the branch.

Waitstaff (Nairobi)- 30 vacancies

The job holder will be tasked with taking and serving food and beverage orders to customers while ensuring all customers are promptly attended to, in accordance with Java service standards.

Interested candidates must have at least two years of experience and must submit applications by 31^st March 2026.

Qualifications

• Should have a sound menu and product knowledge.
• Should have a KCSE certificate mean grade of c plain
• Should have been in the company for at least six months or have equivalent skills from a food and beverage set up.
• Ability to work under pressure and long hours
• Ability to up sell and inform our guest on new menu product
• Must be a team player
• Must be customer-oriented
• Must have proper planning skills
• Must have Point Of Sale skills
• Should have inter-personal skills
• Flexible and accommodative
• Must be result oriented, self-driven, articulate and pro-active.

Host/ Hostess-15 vacancies

The job holder will be responsible for meeting, greeting, and seating all guests in the restaurant as well as organizing and reserving tables for large groups and bookings.

No minimum experience is required. Interested candidates must submit applications by 28^th February 2026.

Duties and responsibilities

• Meet, greet, and seat all guests in the restaurant.
• Organize and reserve tables for large groups and bookings
• Ensure that key service touch points are checked.
• Maintain clean menus, baby chairs, crockery, and cutlery in takeaway stations.
• Ensure all seated and takeaway guests are addressed.
• Assist the manager and chef in any communications of specials for the day and run-outs
• Ensure necessary orders for proper mise-en-place are given to the manager for ordering.
• Assist in taking and fulfilling takeaway orders via phone.
• Ensures guests’ needs are met in the entire dining experience.
• Contribute to the team effort to achieve customer satisfaction.
• Bid farewell to the guests on their exiting the branch.

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