Bank Account Hacked: Last month, Absa Bank Kenya was embroiled in a public spat with a customer who was identified as Winnie. This was after the customer accused the bank of laxity after funds were withdrawn from her bank account by hackers.
Ms. Winnie claimed that up to Sh. 600,000 was withdrawn from her account. However, the bank hit back saying that she had exaggerated the amount withdrawn, and that only Sh. 80,000 was taken. Absa then offered to refund the amount even as it pursued the fraudsters.
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Winnie had said that her account was illegally accessed on May 11, 2020, at night. “On 11th I was working the night shift. I passed by a fuel station at Kasarani where I swiped my card for Sh. 1,000,” said Winnie. While at work, she said that she received a message notification from Absa Bank Kenya that Sh. 0 had been debited in her account. About the message minute, she received another notification that Sh. 109 had been debited but was immediately debited back.
“We dialed (with a colleague) the customer care but at the same time, another debit of Sh. 265,000 was made in her account,” she claimed. The woman said that the customer care person she contacted did not block her card but instead transferred her to the fraud team. “By the time the fraud team was getting back to me, a transaction of three phases had been made, a total amount of Sh. 600,000 had been debited from the account,” said the woman.