Management
A day in the life of Jumia CEO, Betty Mwangi.
“I was highly focused on being an engineer from a very young age since I wanted to experiment with electronics,” says Betty Mwangi, Jumia's...
5 Big Billing Mistakes That Are Hurting Your Cash Flow
A lot of small business owners are struggling with cash flow issues, and it often comes down to bad billing procedures.
In fact, you would...
Empathy in the workplace
Empathy in the workplace: The shoes in the featured image were bought in April 2021 from a popular fashion store in Nairobi. They were...
Up & Ahead: strategies that matter
Up & Ahead: strategies that matter
I am back here exactly one month down the road since ‘New Year Resolutions’ was published on Bizna Kenya...
20 Expert Customer Service Tips To Try Right Now
Here's a bonanza of tips for improving the customer service and customer experience in your organization today and over the weeks to come.
1. First...