Digital banking in Kenya: The Co-operative Bank has taken the lead in the digitization of banking services in Kenya.
Currently, the bank has successfully moved over ninety per cent of all customer transactions to alternative delivery channels through its multi digital channels strategy.
In the same vein, the bank has also expanded its 24 hour contact centre, boosted its mobile banking and internet services and enhanced its 584 ATMs and 16,700 Co-op Kwa Jirani banking agents.
“A successful universal banking model and the implementation of Sales Force Effectiveness has the Group serve over 8.8 million account holders in all sector,” said Co-op Bank in a statement.
Mortgage and construction loans you can get at Co-op Bank
In the same breathe, with the bank paying more focus on digital banking, its flagship mobile banking platform MCo-opCash has been the leading contributor of non-funded income.
Some of the utility bills that customers can meet through the bank’s digital banking channels include water bills, Kenya Power bills, DSTV and GoTv subscription, NHIF monthly payments, NSSF, and KRA.
Customers can also easily transfer money from one bank account to another, or from a mobile wallet such as M-PESA to a bank account.
Additionally, customers can be able to access their accounts wherever they are around the world as long as they have internet connection.
The digitization of the bank’s financial services is part of the transformative ‘Soaring Eagle’ strategy that has seen the bank reclaim its position as a top tier lender in Kenya, as well as become a trailblazer in digital banking, profitability , return on shareholder investments, and lending to small and medium enterprises in the country.