Equity Bank Group has written an open letter to Kenyans regarding banking fraud that has been getting reported by its customers. Below is the full letter as penned by the bank:
“Dear Customers,
We have taken note of your concerns and wish to assure you that any incidences of fraud raised are taken seriously and acted upon.
We follow the due process to resolve the cases and always keep our customers informed and updated when the cases are closed or are still under investigation in liaison with relevant security authorities.
While we can not divulge customer details/information, we wish to confirm that incidences reported have been given the due attention.
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Should you have any concern or query, please do not hesitate to contact us on 0763 000 000, our verified social media accounts, or any Equity branch countrywide.
We assure all our customers of our commitment to our relationship and the opportunity you have given us to be your financial partner of choice.
We continue to invest in technology and other safety measures to ensure that the bank remains a safe and secure place for all our customers’ funds and transactions.
We urge all our customers to remain alert and vigilant in combating fraud by following the tips below:
1). DO NOT engage fraudsters on call or SMS. Equity will only call you through 0763 000 000
2). DO NOT share your PIN, Password or OTP with anyone including your family, relatives, or friends
3). DO NOT give your phone, laptop or computer to strangers including those who purport to be from telcos etc
4). DO NOT share personal data such as your account number, card/ CVV number, ID number, date of birth, etc with anyone
5). DO NOT use public Wi-Fi to do your online or mobile banking
6). DO NOT click on any suspicious links shared via email or SMS
7). DO NOT give anyone access to your Banking App or Telco SIM Card
8). Report any suspicious number or SMS line to 333 for FREE.
