The NCBA Group last weekend partnered with The Macallan to give NCBA banking customers an evening treat. This came as NCBA’s latest move in placing banking customers at the top.
In partnership with The Macallan and Sandstorm Kenya, the NCBA hosted our high net worth clientele to an exclusive experience where craftmanship, innovation and authenticity came together creating an experience that is unforgettable.
“We are cognizant that for today’s discerning clientele, experiences go beyond luxury—they represent identity, access and belonging. This celebration of craftmanship, refined taste and sophistication, mirrored the premium privileges that NCBA’s high net worth clients enjoy,” said NCBA Group in a statement to Bizna Kenya.
“At NCBA, we have placed customer obsession at the heart of every experience that we curate for our customers.” During the event, Kilonzo Muathi, the Managing Director for NCBA Investment Bank, shed light on the different wealth management, advisory services, exclusive cards, investment options that customers can take advantage of, to grow and protect their wealth.
Interestingly, the event also saw The Macallan celebrate 200 years of existence and excellence. The Macallan treated customers to a whisky pairing and three- course dinner and Sandstorm Kenya, showcased their luxury leather products. Stay tuned for more of these meaningful collaborations, that cement our commitment to building deeper connections with our customers.
Over the past few months, NCBA Group has been availing opportunities for banking customers to network, and acquire new experiences. In October last year for instance, the bank took over 100 Commercial and SME Banking customers on a market exposure trip to China.
This dedication to boosting banking customers businesses has also seen the bank get ranked as a top leader on overall customer satisfaction. For instance, a customer experience survey of Kenya’s 39 commercial banks by the Kenya Bankers Association (KBA) showed that NCBA is a top leader amongst the top tier banks in the quality of service to customers.
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“It is not just our policy but also our principle to put our customers at the heart of everything we do by delivering the highest standards of customer service, at all times and at every touch point. The relationship we build with our customers is determined by the service they receive. This is why we’ve set our key principles to raise customer service to greater heights,” the bank states.
