Insurance App Kenya: Having worked in the motor insurance industry with a leading underwriter for public service vehicles (PSVs) for several years, Simon Mathenge found himself interacting with insurance agents on a very personal level. It is during these interactions that he came to see and experience their mode of operation and understood the struggles and challenges.
According to the Association of Kenya insurers (AKI), over 60 per cent of the business insurance companies get comes from working with insurance brokers and agents and thus they are the cog that moves the wheels of the insurance business. Mathenge saw a golden opportunity to develop an insurance solutions mobile app for the sector.
Mathenge identified the daily struggles with management of their brokerage business, fraud in the insurance industry, the frustration players in the industry get when they fail to get timely policy renewal notifications from insurance underwriters. “I realized that this lapse damages the relationship between customers and insurers. I also sought to unearth the technological challenges within the insurance sector since the Kenyan insurance industry is still in its nascent automation stages,” he says.
Its then that the degree holder in business, driven by his passion for IT and problem solving, decided to venture in the automation of an industry that he already knew so well on a first hand basis. The idea of an independent mobile based Application was born. The app Mathenge has developed now makes it easy for brokers and agents to professionally manage their businesses, become more productive and efficient in their service delivery to their clients by giving them peace of mind.
The App named INAT – short form for Insurance Agency Technology – helps agents save and manage their own data such as know your customer (KYC) data and vehicle details such as tonnage, seating capacity and make/model, get automated reports in PDF format, and gives them policy renewal notifications 5 days to the expiry of the policy, Thus, no policy will ever lapse without the knowledge of the agent.
Further, the App makes it possible for the agent to directly call or SMS the vehicle owner directly, thus reminding them to renew/extend the policy before expiry. Other important information such as number of claims, their progress status and incident numbers are also captured in the App, providing a wholesome insurance experience. Lastly, loss of critical data is taken care of by providing a local and an online backup channel that restores all your data in case of loss or change of phone. Data security is also emphasized through encryption.
The INAT App, is freely available on Google Play Store, already has over 50 active users and can be downloaded using this link https://play.google.com/store/apps/details?id=com.insurance.inat