Wednesday, February 28, 2024

Kenya Airways: Expect flight disruptions due to spare parts shortage

Kenya Airways has announced that customers might experience flight disruptions in the coming weeks.

The national carrier has attributed this to what it has termed as lack of spare parts in the global supply chain.

“Our current flight schedule may experience disruptions in the coming weeks mainly due to challenges in the aircraft spare parts global supply chain,” said Kenya Airways in a statement.

“These challenges are leading to extended ground time of our aircraft for maintenance. Additionally, this may also lead to grounding one or more of our aircraft in line with our commitment to the highest level for safety and reliability of our operations.”

The announcement comes at a time when there is an increase in air travel demand.

“We understand the impact that schedule changes can have on your travel plans, and we sincerely apologise for any inconvenience this may cause. Please be assured that our team is working tirelessly to minimize these disruptions and to keep you informed every step of the way,” Kenya Airways added.

The airline asked customers to consistently check for updates on any changes to their flight schedule by checking the Kenya Airways website, contacting their Customer Excellency Centre (CEC), or by checking on their mobile app.

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“We anticipate that these circumstances may persist for approximately two weeks, and we want to thank you in advance for your understanding and patience during this time,” KQ stated.

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