NCBA has opened its newest branch at Kahawa Sukari, further bolstering its presence in the Kiambu region. This strategic expansion aligns with NCBA’s commitment to enhancing its retail business and providing convenient financial services to customers.
The new establishment brings the total number of NCBA branches opened this year to 3 and 90 countrywide.
Speaking at the opening, Tirus Mwithiga, Group Director for Retail Banking, said that NCBA’s branch expansion exercise represents the company’s steadfast commitment to meeting the evolving needs of its customers and serving as a trusted partner in their financial journey.
“NCBA is the 3rd largest bank in Kenya and one of the fastest-growing financial institutions in the region and Africa, as we play a crucial role in driving economic growth. Our unwavering dedication lies in delivering world-class financial solutions to our valued customers. We offer extensive products and services, carefully customized to address local requirements while drawing inspiration from cutting-edge global innovation.” He said.
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Mwithiga added that the latest branch will be key to supporting the local businesses in the area by offering personalized banking solutions.
”At NCBA, we understand the significance of SMEs to economic growth, innovation, job formation, and social cohesion. We recognize that SME lending is one of the most economically important and one of the most profitable contributors to banking revenues. This new branch will provide this community with different banking solutions – credit to grow businesses, asset finance, corporate, business, and retail banking.” He added.
Banks have continued to open new branches countrywide despite the increasing shift by customers from brick-and-mortar banking to fast and convenient digital banking.
NCBA, however, maintains that physical outlets are key to attracting new customers. Mwithiga said the lender is opening branches that are more focused on business development rather than transactions.
”The idea is to reach that customer that feels that the nature of the transaction they are executing needs human advice. While the customers may not come to the bank to transact, being nearby shows that you are paying attention to customers’ needs, and they will be attracted to the bank and its services,’’ he said.
So far, NCBA has a total of 3 branches in Kiambu County. The Group intends to continue scaling up its branch network in 2023 by opening ten new branches by the end of the year.
