Safaricom chief executive officer Peter Ndegwa has come out to explain why Kenyans experienced internet outage within the day during public demonstrations that were held on Tuesday June 25, 2027.

According to Ndegwa, the network outage that was experienced during the protests was as a result of reduced bandwidth on key internet traffic cables.

“This network outage was occasioned by reduced bandwidth on some of the internet, some of the cables that carry our internet traffic. Please note that this did not only affect Safaricom But also affected the whole industry,” said Ndegwa.

Ndegwa further clarified that Safaricom does not disclose customer data to any one, including government authorities and adheres strictly to legal requirements regarding data protection.

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“I want to be very emphatic that Safaricom does not disclose customer information or their location. We adhere to the laws of the land in terms of data privacy and have done so in the past and will continue to do so now and in the future,” said the Safaricom CEO.

Amidst the protests on Tuesday, a high number of Kenyans had complained that they were unable to access the X (formerly) Twitter platform.

Safaricom then released a statement stating that the undersea cables that delivers its internet had experienced an outage.

“We have experienced an outage on two of our under sea cables that deliver internet traffic in and out of the country. We have activated redundancy measures to minimize service interruption and keep you connected as we await the full restoration of the cables,” Safaricom stated.

“You may, however, experience reduced internet speeds and intermittency on various apps including M-PESA Super App and Safaricom APP.”