KCB Bank customers can now enjoy a refreshed banking experience after the rollout of the revamped mobile banking App that now delivers a faster, more secure, and user-friendly functionalities.
The enhanced platform provides an all-in-one bespoke digital banking outlook introducing breakthrough self-onboarding capabilities, allowing customers to register and begin banking instantly, anytime, anywhere. Powered by advanced artificial intelligence, data analytics and a mini-app ecosystem, the platform is built for scale, agility, and inclusivity, delivering a truly personalized and futureready banking experience.
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The app will deliver a seamless and personalized banking experience, further
reinforcing the Bank’s position as a digital financial market leader in response to the ever-evolving customer needs.
KCB Bank Director, Digital Financial Services, Angela Mwirigi said, “This new
app reflects our continued commitment to innovation and customer satisfaction. We have listened to our customers, understood their needs, and invested in a
platform that brings banking closer to them in the safest and most convenient
way possible. It is part of our promise to make banking better, simpler, and more accessible for everyone.”
This comes as the bank’s 2025 Q1 results indicated that the value of mobile loans disbursed grew by 28% to KShs. 116 billion, translating to over.309.1million transactions which showcases the growing customer confidence and reliability in the platform.
This digital milestone is anchored on the KCB Group Strategy 2024 – 2026, ‘Transforming Today Together’, which seeks to leverage cutting-edge technology to deliver tailor-made, market leading financial solutions that satisfy diverse customer segments.
The roll-out of the app aligns with the bank’s Brand Purpose “For People. For Better.” reaffirming its mission to empower customers by removing barriers to financial access and creating inclusive, technology-driven solutions.
The new KCB Mobile Banking App is available for download on both the Google
Play Store, Apple App Store and HarmonyOS. Customers with the old app will be notified via official banking channels on how to migrate to the new App.
