Your business revenues are as good as your customer base. The only way your profits keep growing is if you capture their hearts with your products and services so they may keep coming back for more. It’s one thing to have so many customers buying from you and it’s another to retain.and bring new ones on board. Charming your clients with exemplary customer services is how you hit the nail on the head. Here is how you go about it.

1. Let social media be your friend indeed.

You want to reach a more target audience, and let them experience the magic of your products and services, take advantage of social media. Facebook, Twitter, Instagram. The more people know about you the higher the chances to taste your customer services.

2. Sample treats

Customers love to know what they are purchasing before they fully commit themselves in the act. Ideally if you can have a few samples on first come first serve if you are in the food industry, they will keep flocking your premises.

3.Customer feedback.

Literally, they have control over your business. Investing in customers feedback can help a business grow its clients pretty fast. Their complaints concerns and criticisms can be wrapped up together and worked on to produce value to the business.

4. 24-hour clock system.

You have to run your business day and night to serve your customers right and at the time of their convenience. Business is a calling and your customers have to be put first before everything else. Give them that attention and they will pay back in kind.

5. Network Network Network.

To experience your customer service your business has to know. Referrals, word of mouth do a really good job in selling you out there. Matching your products and services with the positive perception people have about your business will keep your clients coming.

6. Outsourcing.

The higher the level of expertise the more the customers. Partner up with entrepreneurs who are good at your weaknesses. This levels up those areas in your business that are underperforming, putting your top in the business ladder. Customers love an all-round business.

7. Embrace market changes.

To fine-tune your business to meet the customers’ needs, you have to be on the lookout for leading trends and changes in the market. The forces of demand and supply can be unpredictable. If you are able to capture that factor in your business, you are home and dry.

8. Know your customers.

What are their tastes and preferences? What do they buy the most? What time do they buy? What is their age bracket? How much could they be earning? Understanding your customer’s personal products will align you with their expenditure choices.

9. Diversify your products.

When a customer can get it all under one roof, it’s much more convenient for them. Expand your product range to cater for your customers’ different needs while spending. This way they are able to interact more with your products and experience your customer service.

10. Let etiquette reign.

Being kind, generous and respectful to your customers builds up on your social profile. Courteous gestures bridge the gap between the client and your business, making them more open-minded and willing to buy.

Happy Customer Week Service!

Keep it BiznaKenya!