Airtel Kenya has expanded its customer service footprint in Nairobi with the launch of four new service touchpoints, responding to rising demand for mobile connectivity, digital solutions and mobile financial services across the capital.
The new outlets are located at Development House in the Central Business District (CBD), Freedom Heights in Lang’ata, Magunas Superstores in Utawala, and Garden City Mall.
The expansion is aimed at enhancing service accessibility across some of Nairobi’s fastest-growing residential and commercial hubs.
The move is part of Airtel Kenya’s wider strategy to double its customer service network nationwide by the end of the year.
The initiative is designed to bring services closer to customers, improve convenience, shorten service turnaround times, and strengthen in-person support.
Customers visiting the new outlets will have access to a range of services including SIM registration and replacement, Airtel Money support, customer onboarding, device assistance, as well as voice and data solutions for both individual and enterprise users.
Airtel Kenya Managing Director Ashish Malhotra said the expansion underscores the company’s commitment to evolving customer needs amid accelerating digital adoption in the country.
“As Nairobi continues to grow and evolve, so do the needs of our customers. We are seeing increasing demand for reliable connectivity, digital services and mobile financial solutions. These new customer touchpoints are designed to make it easier for customers to access Airtel products, services and support wherever they are, while reinforcing our commitment to delivering an exceptional customer experience,” he said.
The new outlets further deepen Airtel’s presence in key growth corridors. The Lang’ata branch becomes the company’s first customer service shop in the area, while Development House adds to its footprint in the CBD as the third touchpoint within the city centre.
The Utawala outlet extends coverage along the fast-growing Eastern Bypass corridor, while the Garden City location enhances service access along the Thika Road commercial stretch.
The expansion comes as telecom operators continue to invest in customer-facing infrastructure to support Kenya’s expanding digital economy and broaden access to connectivity and financial services.
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