At Glovo, our top priority throughout this outbreak has been the safety, health, and wellbeing of our staff, users, couriers, and partners.

The Kenya government has initiated a raft of measures to further prevent the spread of Covid-19 (Coronavirus).

The scale of this outbreak and the long-term impact is still unknown, it’s important to follow the advice and guidance of the World Health Organization (WHO) and public health authorities.

Food, groceries, and pharmaceuticals are considered essential and restaurants, supermarkets, and pharmacies will remain open during this period of uncertainty. This means that we will continue to remain active, offering our support and services to deliver these essentials to all citizens for as long as we can do so while operating safely and under the guidelines of the authorities.

It’s a very difficult moment for our partners, many of whom have been hit the hardest by social distancing measures. Around 90 percent of our partners are independent restaurants and we’ve been working closely with restaurant and business associations, not only on supply chain issues but to try and help the industry navigate the uncertainty surrounding this pandemic.

Our external legal counsel has commenced engagement with the National Treasury to consider various proposals that will cushion businesses and individuals from the impact of Covid-19 and we are collecting inputs on their behalf from our partners. We are also working closely with riders to better understand their needs and keep improving the operations, in these moments their role is as relevant.

As an on-demand delivery service, we can provide food and groceries, as well as over the counter pharmacy products. We have an obligation to make these essential products as accessible as possible, especially for those citizens in need. It’s important that we all come together now and that we all do as much as we can to help.

Given the rapid rate in which the coronavirus has spread in other countries, we have also decided to implement various measures with the aim of avoiding, as much as reasonably possible, the transmission of the virus between users, distributors, partners, and employees. These measures include:

• Adhering to all the directives issued by the Government of Kenya
• Communicating to all users, distributors, partners, and employees the advice and guidance of the World Health Organization (WHO)
• Supporting the collection and delivery of basic necessities, such as over the counter pharmacy products or food and groceries

In addition, the company has implemented other specific measures for users, distributors, riders, and partners

Users

• Signatureless delivery means that customers will no longer have to sign for orders upon delivery
• “No Contact” delivery drop-offs allow customers to request that orders be dropped at a particular place of their choosing
• Digital payment is recommended in order to limit direct contact between customers and couriers. Alternative payment methods you can use on Glovo include card or Mpesa. To use Mpesa: select pay bill option – enter business number 510 800 – enter account number given by the courier starting with ‘N’

For riders:

• A communication channel that is monitored 24/7 for issues related to Covid-19
• Regular communication on Hygienic (“protocol”) and handling of products
• Contactless delivery
• Change of the signature screen to avoid clients being in contact with the mobile of the glover
• Temperature checks
• Recommendations for the sanitizing of delivery bags, handling procedures and placing them on designated surfaces.

Partners and employees:

• Hygiene updates sent to staff, users, couriers and partners regarding best practices and WHO updates
• Observing the WHO hygiene recommendations