KCB on Wednesday commenced the use of a new Electronic Customer Relationship Management System aimed at improving customer experience and turn-around time.
The Bank will use the system to manage and analyze customer interactions and data throughout the customer lifecycle,...
FIVE BOOKKEEPING TIPS FOR SMALL BUSINESSS
Unless you are an accountant or a fan of working with numbers, bookkeeping is probably not your favourite task. But adopting some good habits early can help you avoid costly errors when it comes...
It’s a Man’s Man’s Man’s World
One of the questions I am asked most frequently is how a technology company operating in Africa (like Safaricom) is able to identify the right talent for its needs.
As Africa is widely seen as...
It's a petrifying situation to be in when you're driving fast on a freeway or highway and suddenly realise that your car brakes have failed you. A situation like this is not only a direct threat to your life...
One of the leading cargo handling firms in Kenya has received an award from the World Customs Organisation for its role in boosting trade and its services to the customs community.
Transglobal Cargo Centre was handed the award by World...
Kiira Motors Corporation is set to launch the first solar-powered bus ‘Kayoola’ in Africa in the corporation’s vision to spearhead the automotive industry in Uganda.
‘Kayoola’ can be loosely translated as ‘mass carrier’.
The Kayoola bus is uniquely designed to be...
One of the most important financial concepts you will need to learn in running your new business is the computation of gross profit. And the tool that you use to maintain gross profit is markup.
The gross profit on a...
Are You a Management Consultant or an Entrepreneur?
Expert entrepreneurs are a rare breed, gifted in unique ways. But those gifts don't make them better or worse than everyone else, just different. An overly simplistic way to understand that difference is to ask the question,...
CHALLENGES IN MANAGEMENT CONSULTANCY BUSINESS IN KENYA
Having been in consultancy for some time now I wish to share about some of the challenges you should anticipate if you are considering doing consultancy. Often when getting into a new venture...
An elevator pitch or elevator speech is a short overview of your business, products or services, and is typically used in business settings such as face-to-face networking. An elevator pitch can be one of the simplest yet most powerful...
