Thursday, May 26, 2022

Co-op Bank scraps balance enquiry charges

Co-op Bank Balance Enquiry: Checking the bank account balance is one of the most common banking activities that are done. This is because every bank customer wants to keep up with happenings in his account. Quite often though, customers are faced with the stumbling block of balance enquiry charges whenever they request for an update. But now there is a relief and a trend setter.

The Co-operative Bank has scrapped account balance enquiry charges. The bank has made the move in response to customer demands and needs.

How Sh. 8 billion Two Rivers loan elevated Co-op Bank’s lending ability

“Dear Customers, we’ve heard you. We’re with immediate effect scrapping the balance enquiry charge. Keep talking to us, it can only make us better,” a statement from the lender reads.

The bank has emerged as the leading mobile banking services provider, with processing 89 per cent of all customer transactions being conducted through mobile banking, a 24-hour contact centre, ATMs, internet banking and thousands of Co-op Kwa Jirani banking agents.


The latest move is expected to allow customers to record more savings. “When it comes to financial matters, the lessons are endless. Pay attention to even the smallest piece of good monetary advice that’s shared with you. It may come through when you least expect it,” the bank said.

During the current festive season, Kenyans can now easily access banking services through channels such as M-Coop Cash – which is a banking app operated by Co-op Bank. The app has over 4.7 million registered customers. To join, you only need to either download it from your app store or dial *667#.

Co-operative Bank also has a host of other alternative digital banking tools and channels that work just as effectively and conveniently as the physical bank. These banking tools and channels include the Co-op Bank agency banking popularly known as Co-op Kwa Jirani, the Co-op Bank’s Internet Banking platform.

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