Sunday, April 2, 2023

Sell more online with Co-op Bank’s Chapa Pay e-commerce solution

With an internet penetration of 42% as of the 2021 full-year report, Kenya is on the verge of an e-commerce boom. Do not be left behind. Do you promote your goods and services on the online space, e.g. via a website, social media platforms, WhatsApp etc.

Get more customers by accepting online card payments via Chapa Pay, Co-op Bank’s eCommerce solution! Chapa Pay eCommerce solution allows you to receive online card payments from your customers directly into your Co-op Bank account.

Solution for merchants WITHOUT a website

You can still receive online card payments without owning a website.


How does the Co-op Bank eCommerce solution work without a website?

The merchant receives a unique link (Pay-By-Link) which they will use to invoice their customers. It works as follows:

1. Once the merchant and the customer agree on the pricing, the merchant sends the payment link to the customer’s email address.
2. The customer will receive an invoice with the link in their email.
3. The link will open up a portal where the customer will insert their card details and the amount they are to pay.
4. Once the payment goes through, the merchant will receive a payment confirmation via email and SMS.
5. The customer will also receive a notification via SMS if they have subscribed to an SMS alert with their card provider.

Co-op Bank net profit rises 47 per cent to Sh. 17.1 billion in nine months

Advantages of Chapa Pay eCommerce Solution (Pay-By-Link) Option:

1. The merchant does not incur any cost to get the Pay-By-Link solution. It is FREE to get onboarded.
2. The solution is secure, because it is 3D secure, with two-factor authentication for all card payments
3. In the event a customer makes a wrong payment, the merchant can reverse the payment without calling the bank for a reversal
4. The customer cannot reverse a payment, therefore reducing the risks of merchants, losing money from dubious characters
5. Payment reconciliation is easy for the merchant since they can track payment and view payment from a single dashboard.

Solution with Merchants with a website or mobile applications (APPs)

Merchants who have built web checkout & mobile applications (APPs) and would like to enrich their applications with online card payment acceptance can now be able to do so with Chapa Pay eCommerce Solution

How you stand to benefit:

• Simplicity: The integrations models are easy and quick to implement
• Reliability: The solution once integrated to a merchant site is available 24/7
• Safety: Chapa Pay eCommerce platform is payment card industry – data security standard (PCI-DSS) compliant ensuring safety and security of customer card details
• Best customer experience and practice: Dedicated relationship management backed by 24/7 operations support.
• Most of all, create convenience to customers: overcome geographical limitations

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