In today’s digital age, online payments are becoming increasingly popular due to their convenience and efficiency. eCitizen, an online platform allowing Kenyan citizens and businesses to access over 5,000 government services, is one example.
President William Ruto officially launched the platform on Friday, June 30, 2023.
Equity Bank, a leading financial institution, has brought these services closer to you by enabling seamless eCitizen payments through its platforms. This article will walk you through how eCitizen payments work with Equity.
Equity Bank acquires Rwanda bank in Sh. 6.7 billion deal
Payment Options
The following are Equity payment options.
For Equity USSD (*247#), you can follow these steps:
- Dial*247#
- Select Paybill
- Enter Business Number
- Enter 222222
- Enter Reference Number
- Enter Amount
- Enter Pin
For Equity Mobile App/Online, you can follow these steps:
- Select Transact
- Select Paybill
- Enter Biller
- Enter 222222
- Enter Reference Number
- Enter Amount
- Enter Pin
For Equitel, you can follow these steps:
- My Money
- Select Paybill
- Enter Business Number
- Enter 222222
- Enter Reference Number
- Enter Amount
- Enter Pin
For Equity EazzyBizz (Corporates and SMEs), you can follow these steps:
EazzyBiz (Maker):
- Log in to your EazzyBiz Portal.
- Select Payments > Data Maintenance > Payee > Service Provider > eCitizen.
- Enter the eCitizen reference number and other required information.
- Submit the payment request for approval.
EazzyBiz (Approver):
- Log in to your EazzyBiz Portal (Approver).
- Select Payments > Pending Activities > Payee > Authorize.
- Input the token number and authorize the transaction to release it.
For Equity Agent, you can follow these steps:
- Present Reference Number
- Present Cash
- The agent will process the transaction
- Receipt issued
For Equity Branch, you can follow these steps:
- Present Reference Number
- Present Cash
- The teller will process the transaction
- Receipt issued
IMPORTANT TO NOTE
- The Equity online services are available 24/7, allowing you to process eCitizen payments anytime and from anywhere.
- When making an online payment, you will be charged KES 36/=. To provide evidence of payment, you will receive an SMS and email notification. Additionally, you can generate a receipt after completing the payment online.
- Remember that after making the payment using the online channels, you still need to complete the transaction on the eCitizen portal. This ensures that the entire process is successfully finalized.
- If you are paying for a visa, it is worth noting that foreign currency, specifically USD, is accepted.
- Remember to never share your PIN or passwords with anyone, including merchants, relatives and friends. The Bank staff will never call, email or text to ask for your PIN or Password. Equity will only call you from one number, 0763 000 000.
SUPPORT
If you require any support while processing the payments, contact Equity Bank’s 24-hour contact centre at 0763 000 000 or visit the nearest branch for assistance.
