Kenya’s payment ecosystem is rapidly evolving as consumers shift to more convenient and seamless payment systems.
According to the Central Bank of Kenya (CBK), Kenyans transacted Sh6.59 trillion on mobile money in 2024 compared to Sh2.3 trillion ten years ago, highlighting a surging demand for digital transaction services.
The increased digital transactions have been attributed to the high mobile phone and internet penetration, the adoption of mobile money services, and a rising banked population.
To bridge the gap, financial institutions, among them KCB Bank, are stepping up with tailored products to help Kenyans transact seamlessly. When the lender launched the New KCB Mobile App mid this year, the goal was clear: to simplify banking for millions of Kenyans through speed, security, and convenience.
Months later, customers across the country say the New KCB Mobile App has delivered on that promise.
For 32-year-old Jane Wanjiku, the app has transformed the way she manages her business finances. Wanjiku, who runs a restaurant in Nairobi’s Fedha estate, says the app’s integration with mobile money platforms has made daily transactions effortless.
“It used to be frustrating juggling between M-Pesa and my bank account. Now, I can move funds seamlessly, check balances in real time, and monitor my cash flow. It’s made running my business smoother,” she says.
Wanjiku hailed the app’s security enhancements as a major confidence booster. With biometric login, real-time alerts, and improved fraud protection, she feels more in control of her company’s finances.
“I used to worry about unauthorized access, especially since I travel often. Now, every transaction requires my fingerprint, and I get notifications for every activity. That peace of mind is invaluable.”
The New KCB Mobile App is an all-in-one, bespoke digital banking outlook offering faster, more secure, convenient, and user-friendly services to users. It is powered by advanced artificial intelligence, data analytics, and a mini-app ecosystem to match the dynamic modern lifestyle.
Key features include instant self-onboarding capabilities, meaning customers can open an account at their convenience and begin banking instantly, anytime, anywhere. This innovation wipes out the traditional banking norm where opening a bank account required tedious paperwork, long queues, and multiple branch visits.
As a result, most people have been locked out of key financial services. The New KCB Mobile App not only breathes life to millions of Kenyans who previously found the traditional banking system inaccessible but also saves time wasted in long bank queues.
Beyond the self-onboarding feature, the New KCB Mobile App is built on advanced analytics and artificial intelligence to deliver faster personalised services, further bolstering financial inclusion. The app can be used for various financial services, including utility payments, airtime purchase, and money transfers to both KCB customers and non-customers.
It is an easy-to-use platform, meaning anyone, from Mama Mboga to Boda Boda and young professionals, can use it to complete day-to-day transactions.
Esther Katee a vegetable vendor in Nairobi’s Dagoretti Corner says the app has transformed her business as customers can make payments directly into her bank account.
“Most of my commodities sell in multiples of Sh5 or Sh100. A few years ago, it was difficult to serve some customers because of loose change. A customer could order Sukuma wiki going at Sh30 only to pay you with Sh1,000. You would have to abandon your work in search of loose change. Nowadays, I just show them the Buy Goods number or my mobile number, and they send money directly to me,” she says.
The benefits of transacting with the New KCB Mobile App extend beyond the already mentioned as the app also offers credit to individuals and businesses to finance small operations. Instead of visiting a bank branch to apply for credit, a customer can simply request a loan directly through the app, receive instant approval (subject to credit checks), and access funds within minutes.
The investment and savings options available within the app allow customers to set up savings goals, invest in unit trusts, or lock funds for a specific purpose, further encouraging financial discipline.
“This new app reflects our continued commitment to innovation and customer satisfaction. We have listened to our customers, understood their needs, and invested in a platform that brings banking closer to them in the safest and most convenient way possible. It is part of our promise to make banking better, simpler, and more accessible for everyone,” KCB Bank Director, Digital Financial Services, Angela Mwirigi said.
Security is also a strong component of the new app. KCB has incorporated multi-layer authentication, biometric login options, and real-time transaction alerts. This reassures users that their money and personal data are safe.
With over a million downloads within months of launch, the new KCB Mobile App has quickly become a benchmark for digital innovation in Kenya’s banking sector.
“In business, time and trust are everything. This app has given me both, and that’s something every entrepreneur can appreciate,” Wanjiku remarks.
Download the New KCB Mobile App today on the App Store or Google Play and open your account within minutes, anytime, anywhere.
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