Safaricom has outlined the process customers can follow to request a higher Fuliza limit, while encouraging timely repayments and frequent use of the overdraft facility to improve their chances of qualifying for larger borrowing amounts.
The telecommunications firm said customers seeking a review of their Fuliza limit should dial *334#, select 00, and then choose the “Refresh My Limit“ option.
“Wadau. Hii maneno ya limit wacha twende step by step. Ku refresh ama ku request a limit increase for your Fuliza limit, dial *334#, select 00, and select Refresh My Limit. Kumbuka, paying on time and using it often ndio limit yako itazidi,” it explained.
Fuliza M-PESA is an overdraft facility that enables M-PESA users to complete transactions even when they do not have sufficient funds in their mobile money accounts. Customers can access the overdraft multiple times, provided they remain within their approved borrowing limit.
To minimise loan defaults, Safaricom automatically deducts the full outstanding overdraft from a customer’s M-PESA account immediately after funds are deposited.
Since its introduction in 2019, Fuliza has become one of the country’s most widely used short-term credit products, providing millions of Kenyans with quick access to funds for everyday expenses and emergencies.
How to activate Fuliza
Customers must first be registered on M-PESA and have an active Safaricom line before accessing the service. Activation is done by dialing *234#, selecting the Fuliza M-PESA option, and opting into the service.
Once enrolled, customers can gradually increase their borrowing limit by consistently using Safaricom and M-PESA services and repaying overdraft balances on time.
Safaricom determines individual Fuliza limits using several factors, including a customer’s repayment history, Credit Reference Bureau (CRB) status, savings held in M-Shwari and KCB M-PESA accounts, and their overall usage of Safaricom financial services.
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