National flight carrier Kenya Airways (KQ) has entered a strategic partnership with Safaricom to increase operational efficiency, cybersecurity, and customer experience.
The collaboration is a move meant to enhance connectivity, provide in-flight Wi-Fi, improve infrastructure inspection and security surveillance, and advance loyalty programs.
The pair will focus on data science, software development, and aviation innovations, including applications in agriculture.
“Kenya Airways collaboration with Safaricom is a testament to the power of co-creation. By harnessing our combined expertise, we are not only addressing today’s challenges but also laying the groundwork for sustainable growth, enhanced connectivity, and transformative innovations that will benefit our customers and communities for years to come,” said Fredrick Kitunga, the Chief Information and Data Officer at Kenya Airways.
The partnership will also focus on creating and deploying Internet of Things (IoT) solutions for various needs, including warehousing, baggage tracking, aircraft materials, and ULD to improve tracking, location accuracy, reconciliation, and inventory management.
Why Kenya Airways is abbreviated as ‘KQ’ and not ‘KA’
“This Memorandum of Understanding solidifies our commitment to providing a transformative experience for our customers, connecting people in new and innovative ways. By leveraging our respective strengths, Kenya Airways in providing safe journeys and Safaricom in cutting-edge communications and technology, we ensure that our customers remain seamlessly connected throughout their travels,” Cynthia Kropac, the head of Business at Safaricom stated.
Kenya Airways’ Fahari Innovation Hub is a leading aviation innovation centre in Africa. Its focus is on finding creative solutions to business problems. The Hub promotes co-creation, networking, research, and learning, and helps launch new ideas to tackle challenges faced by communities and the continent.