Bolt Food has updated its App to include a Mobile Money Payment option and other in-app features meant to bolster customer and courier experience and enhance operational efficiencies on the platform.
The Mobile Payment feature is designed to offer convenience and flexibility in terms of payment processes while reducing the functional costs for the business. This means customers can now conveniently pay for their orders using M-PESA, Equitel, and Airtel Money directly to the restaurants as opposed to using the payment prompts from couriers.
“We are constantly improving our services to meet the dynamic needs of our customers and partners. Mobile money is one of the most popular payment methods in Kenya and we are glad that our customers are now able to use mobile money to pay for their orders at their convenience. This also means customers can now pay directly to restaurants as opposed to receiving the payment prompts from couriers, hence eliminating the associated functional costs,” said Edgar Kipng’etich Kitur.
Bolt Food has also incorporated a host of other in-app functionalities on the platform geared towards enhancing the customer experiences and boosting platform output. Some of these in-app features include; Bolt balance, Pickup options, and Bolt Food Promo Codes.
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Bolt Balance enables customers to prepay for services by way of loading funds on their Bolt Balance and using such funds at any later stage for the goods and/or services purchased through the app. It is basically an in-app virtual payment method that customers can use to transact on the Bolt Food platform.
Other means of payment such as the use of cash, and credit/debit cards will still be available for customers.
“These investments provide our customers with the opportunity to switch between different modes of payments for their orders at their convenience. We are excited to make these payment options available to customers and we look forward to investing more in such initiatives that enhance customers’ experiences as they interact with our platform,” added Edgar.
To further create a flexible and convenient environment for customers, the company has also incorporated the Bolt Food Pick-up option that allows customers to order takeaway food and lets them collect their meal directly from a restaurant. This means customers now have the option to pick up a takeaway on their way home or on the way to the office as opposed to waiting for it to be delivered. This will provide more choices for customers that are meant to meet their dynamic needs.
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Further, Bolt Food has also created a feature that enables customers to use promo codes and coupons to pay for orders made on the app. As restaurants on the platform offer promotional items and campaigns, all active promotions will always be displayed in the Bolt Food app.
These initiatives are meant to create a flexible and convenient environment for customers as they enjoy excellent service on the Bolt Food app.
“Customer Experience on our platform remains a key priority in our operations. Our focus is to continue growing our brand and serving our customers in the best way possible through quality services tailored towards their needs”, said Edgar.
Bolt Food continues to scale up its operations and invest more into initiatives geared towards enhancing customer experience, and offering quality services as it grows its courier earnings.
The company also continues to grow its restaurant base on the platform, through continuous onboarding and leveraging its networks and partnerships. The brand has developed an ecosystem of partners, with more than 5000 couriers actively operating on the platform, and over 900 quality restaurants actively operating on the platform.
