Safaricom employees will have to reapply for their jobs afresh as new organization structure takes effect at the leading telecommunications firm in the region.
In the new structure, Safaricom will adopt an agile system that will get rid of the traditional hierarchical model that the company has been following previously.
In March this year, Safaricom chief executive officer Peter Ndegwa said that he was working to change the work structure at Safaricom. “I want people to be free and know they can make a career regardless of where they come from or who they are. If there’s something I could do is collapse this structure so that people can feel free to innovate and deliver on their careers,” he said.
This was followed by a memo in which Mr. Ndegwa announced that the restructuring had kicked off.
“Two weeks ago, we started the journey towards becoming an agile organisation. This will enable us to serve our customers better by sustaining our customer obsession efforts, achieve deeper engagements with our colleagues, connect with our community and deliver greater shareholder returns for the company. As detailed in the organisational and divisional town halls, our agile transformation will unfold across several months. This will be through a graduated approach that will ensure we collect feedback and literate as we launch more tribes,” he said in the memo in late March.
Many of the current departments and offices will be collapsed in a move which will severally blur traditional boundaries between superiors and their subordinates. The changes intend to make employees work in groups called squads, where several squads will form a tribe.
Each tribe will then report to the executive committee (exco). So far, four tribes namely Digital Care, Mobile Data, Fixed Data, and Payments have already been created with positions advertised internally, and are open to all employees