Safaricom post pay customers are set to lose all their unused airtime, data and SMS credits from the current Post Pay service that expires on May 26.
According to Safaricom messages sent to its subscribers, bundles from May 26 will only be valid for a period of 30 days. This will effectively bring to an end the unlimited accumulation of data and airtime that Post pay subscribers have been enjoying.
“The changes mean that all subscribers on the (Karibu) PostPay 1000 and PostPay 2500 bundles will be expected to have used all their existing resources (minutes, SMS and data) before they expire and become unavailable on May 26, 2015,” the telecom operator said in a notice to its subscribers.
“After that date, the subscribers will continue to enjoy the existing Karibu PostPay bundles and will receive the same amount of minutes, SMS and data which will be renewed on a monthly basis, with any unused resources automatically expiring after 30 days. The resources cannot be rolled over. These resources cannot be transferred (sambaza). All bills must be settled to facilitate issuance of resources. Only accounts that are fully settled will be credited with resources,” states the new terms and conditions.
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