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Safaricom on what happens if a customer defaults Fuliza loan

Safaricom has explained why a customer can be listed on CRB for defaulting loan on its M-Pesa overdraft Fuliza.

In an interview with a local daily, the telco said that a Fuliza defaulter can be listed on CRB if their M-Pesa line is active and carrying out transactions.

“Safaricom can list someone on CRB over a Fuliza loan when the M-Pesa line is active and carrying out transactions. This is possible when the loan in question was defaulted,” Safaricom told Tuko.

Co-Op post

The telco further revealed that the Fuliza limit awarded to customers is determined by various factors, including a customer’s Credit Reference Bureau (CRB) status, savings (in M-Shwari and KCB-M-Pesa), and repayment of loans on time.

Recently a Facebook user took to social media to complain over Safaricom’s move to list him on CRB over a Fuliza loan.

The netizen argued that his M-Pesa line is active and he uses it to carry out transactions, yet the telco does not deduct the overdraft amount.

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“Safaricom PLC… You sent me to CRB due to a Fuliza M-Pesa loan overdue for the mobile number that I use in my daily transactions. Why don’t you deduct your money from it? How can you opt my number out with a running loan and blacklist me? Am tired of making many calls without any assistance. Reach out through a phone call using the number in your inbox. All other attempts of trying to make payments have failed. Take your money directly from my M-Pesa account,” read the man’s complaints in part.

Fuliza is a popular service by Safaricom that allows M-PESA users to complete transactions even when they have insufficient funds in their M-PESA account.

Safaricom data shows that at least Sh2.3 billion was borrowed on the overdraft product every day in the year ended March 31, 2024.

 

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