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Giant telecommunications firm Safaricom has been fined Sh. 270 million for poor calls. This is according to the Communications Authority of Kenya (CA).
“Safaricom has already paid. The other two licensees are yet to pay due to issues they have raised, which are being addressed,” said the CA in a statement.
Safaricom, Airtel and Telkom Kenya all failed to meet the quality of service standards for the financial year 2015/16.
The regulator tests quality of voice services on eight different parameters, including speech quality, completed calls, call success rate and drop rate.