Safaricom has announced new data bundle plan that removes the night data bundles and introduced data roll-over
“We have listened to our customers and we have made a relevant response. This is completely a new era in our data segment,” said Safaricom Chief Executive Bob Collimore.
Safaricom has been facing increased complaints by consumers over the validity period of their internet bundles at a time when the government is pushing for the breakup of the company through a dominance bill on its way to Parliament.
Mr Collimore however said the bill will kill innovation and stop expansion.
Customers will be able to extend the validities of their unused data bundles on renewing bundles.
A customer who has bought 7mb daily bundle and uses 5mbs can buy another say one week bundle and carry over the 2mb to join the new validity of seven days.
The new validity period will only apply for those who make renewals before the earlier one expires.