Driven by a deep interest in phones, Saini Harry took a courageous step from being employed at a tech company to launching his own phone and accessories store.

Despite facing financial constraints and starting with no capital, Harry’s unwavering ambition and passion for technology motivated him to chase his entrepreneurial aspirations.

After months of internal conflict, Harry finally established Titanium Phones and Accessories, initially starting with a small space where he repaired smartphones.

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However, it was his resilience and exceptional customer care that quickly gained him a reputation among his clientele, which largely consisted of those he had interacted with during his previous employment.

“The clients I have are the same ones I interacted with during employment. I used to enjoy explaining to them about the products. It was something I enjoyed doing so I would watch YouTube videos every day, and I was just not selling devices for a living,” Harry shared with Nairobi News Hustle.

What set Titanium apart from other phone stores was Harry’s commitment to providing a custom-made tech experience for his customers.

He believed in ensuring that users had a great experience with their smartphones, and that involved not only selling devices but also providing extensive information about the pros and cons of each gadget before making a purchase.

“The idea of an attachment and someone who can be there for you in your tech journey is what people are looking for. A personal touch and someone who can answer all tech questions is what most people want and not just a shop where you can buy your phone,” Harry explained.

With his dedication to delivering exceptional customer service, Harry’s business quickly gained momentum. He expanded his inventory to include a wide range of smartphones, accessories, and other tech gadgets, and his clientele grew steadily.

Despite being in business for only two years, Harry always sought customer feedback and followed up to ensure every purchase resulted in a satisfied customer who would refer others to his store.

For Harry, the journey from being an employee to an entrepreneur was not without challenges. He faced financial constraints, operational hurdles, and competition from established players in the market.

However, his unwavering determination and passion for technology kept him going.

When asked about his advice to young entrepreneurs, Harry had a simple message, “Your reluctance is what is holding you back, so just jump off that cliff, and everything will be fine.”

He believed that fear and hesitation often hinder people from realizing their full potential, and overcoming them is crucial for entrepreneurial success.