StarTimes Contacts: StarTimes Kenya has strategically placed care centres across the country to assist its customers in case they encounter problems with their StarTimes products.
Below is the list of call centres and the region where they are located:
StarTimes Contacts
National Service Hotline
0719077077 Call between 7:00-24:00
Email: info.ke＠startimes.com.cn
NAIROBI
CBD Victoria House:
Ground Floor, Tom Mboya street
Ground Floor, Tom Mboya street
Mon-Sat 9am-7pm Sun & holidays 10.30am-6pm
Victoria Towers: ground floor, Kilimanjaro road, Upper Hill
Mon-Sat 9am-7pm Sun & holidays 10.30am-6pm
Westland: Pamstech House, Wood vale Groove ground
floor
floor
Mon-Sat 9am-7pm Sun & holidays 10.30am-6pm
Buruburu: Buruburu business Complex, ground floor
Mon-Sat 9am-7pm Sun & holidays 10.30am-6pm
Thika: Uhuru Street, ground floor, Viewpoint House
Mon-Sat 9am-7pm Sun & holidays 10.30am-6pm
Gill House, G/F Opposite Agro House, Moi Avenue
Mon-Sat 9am-7pm Sun & holidays 10.30am-6pm
KISUMU
Central Square,Oginga Odinga St
Mon-Sat 8.30am-5.30pm Sunday closed
MOMBASA
MwembeTayari, between Fayaz bakery and KFA, Kenyatta Avenue
Mon-Sat 8.30am-5.30pm Sunday closed
NAKURU
Nakumatt Westside Mall, Kenyatta Av. 1st floor
Mon- Sat 9am-6pm Sunday closed
NB; The shop does not sell decoders, just for general inquiries and complaints, sales done from supermarket and dealers
ELDORET
Zion mall opposite Barmetumy Arcade 3rd floor
Mon –Sat 8.30am-5.30pm Sunday closed
NB; The shop does not sell decoders, just for general inquiries and complaints, sales done from supermarket and dealers