T-Kash Agents
Start your entrepreneurial journey and reap the benefits of being a T-Kash Agent.
T-Kash Agents
Made up of authorised people and businesses across the country.
- Telkom retail shops
- Supermarkets
- Partner banks
- Fuel service stations
Agent attributes and responsibilities.
- Registering customers for T-kash service.
- Facilitate cash deposits for T-kash registered customers.
- Process cash withdrawals for both T-kash registered and non-registered customers.
- Educate customers on compliance and how to use the service.
- Sell Telkom SIM cards, and register and sign up new subscribers on to T-kash.
- Act as a point of resolving minor customer issues.
Agent Staff
The minimum qualification of Agent Assistants should be a KCSE certificate.
Technical requirements
- Head office computer.
- A printer for printing reports.
- Internet connectivity of acceptable speeds to Telkom Kenya.
- At least 1 staff to handle head office operations.
- Official line and email.
- Any other equipment necessary to conduct the business like; desks, chairs, stationery, pens and a pay point.
Premises and their maintenance
Agents must adhere to Telkom Kenya branding and merchandising standards. (Minimum requirements to be communicated to the Agents in advance).
Exceptional Requirements
Stand-alone Agents
Includes banks, hospitals, supermarkets, hotels, buildings and exchange bureaus. Requirements:
- Minimum float holding of KShs. 200,000 in the head office.
- Minimum of 1 outlet.
Special category
Entails:
- Temporary Agents for special purposes – to be approved from time to time.
- Unique operations (Hospitals).
- Remote locations.
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Mandatory Documentation
The original copies MUST be presented for verification when handing in the application.
Exceptional Requirements
- Completed T-Kash Agent application forms.
- Certificate of Incorporation or Certificate of Registration.
- A Valid CR12 Form or an equivalent document showing the list of directors (3 months valid).
- Copies of IDs for the Administration Officers and Agent assistants as indicated in the application forms.
Requirements for Non-Telkom Kenya partners
The original copies MUST be presented for verification when handing in the application.
- Certificate of Incorporation or equivalent.
- Form CR12 or an equivalent form should be valid for the last 3 months.
- Copies of IDs and passport photos of Directors or persons playing an equivalent role.
- Copy of VAT and/or PIN Certificate where applicable.
- Copy of Memorandum and Articles of Association.
- A brief profile of the company.
- A list of the outlets.
- Copies of IDs of the Office Administrators and Agent assistants, as appearing in application forms.
- Completed T-Kash Agent application forms.
- Business Permits for each of the outlets.
- Proof of a minimum of six (6) months of company bank statements.
- Completed Board Resolution or Personal Declaration forms by the Directors or persons in equivalent roles.
- Certificate of Good Conduct for the Directors.
Requirements for Stand-Alone Agents
As outlined in the requirements for Non-Telkom Kenya partners, bank statements are not necessary for financial institutions.
SACCOs
- Certificate of Registration.
- Form CR14/Annual Returns to the Commission of Co-operatives.
- By-laws.
- The SACCO’s PIN Certificate.
- Brief profile of SACCO.
- List of branches.
- Copies of passport photos of Executive Committee Members.
- Copies of IDs of the Office Administrators and Primary Assistants as indicated in the application forms.
- Completed T-kash Agent Application forms.
- Business permits of the Head Office and each of the outlets.
- Completed Personal Declaration forms of Executive Committee Members.
- Certificate of Good Conduct of Executive Committee Members.
- Introduction letter from Registrar of Cooperatives, District/Provincial Registrar, with the names of the Executive Officer, valid for the last 3 months.
- Duly filled T-kash contract.
Sub-Agency requirements
Mandatory Documentations
- Valid Business Permit.
- Copies of IDs of Owner/s and/or Administrator/s.
- Passport photos of Director/s and Administrator/s.
Float Requirements
Permanent structure.
Premise
Permanent structure.
Staff
Staff should have a minimum of KCSE certification.
