Two senior Telkom managers have left the communications firm after a combined seven year stint. The two managers, Steve Okeyo and Kris Senanu have left the firm after two years and five years respectively in senior roles.
Mr. Okeyo was the senior manager at Telkom’s Consumer Service Delivery unit while Mr. Senanu was the manager at the Digital Service Delivery unit.
Telkom chief executive officer Mugo Kibati said that the two had been instrumental in driving the firm’s strategy to enhance customer satisfaction and service delivery. “In August last year, Telkom opened a fresh chapter with the launch of a new and bold strategic direction, with the objective of sharpening its efficiencies, with respect to service provision and overall customer experience,” he said. “We are also excited about the areas we have identified for further investment and growth this year, namely our fibre infrastructure, vast GSM Networks and digital financial services platform. The end game of our strategy is to be the technology partner of choice to our Consumer, SME, Corporate, and Public Sector clients. These two senior colleagues have been instrumental in driving this vision forward.”
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Mr. Okeyo leaves the Telkom family having provided the requisite leadership and ensured that the processes and systems needed for the next phase of growth in the Consumer Unit are in place.
On the other hand, Mr. Senanu is leaving the firm having infused the much-needed synergies and renewed vision into the Digital Unit, to enable it focus on more innovative approaches that will create further value to Telkom’s customers.
“Both Steve’s and Kris’s extensive management and industry experience have been fundamental in steering their respective Units through Telkom’s ongoing transformation,” said Mugo. “I thank them for their service and wish them the very best in their future pursuits and professional challenges.”
