Username Investments won the Best Customer Care on Social Media Award during the 2019 Digital Media Awards Gala Dinner held at Villa Rosa Kempinski in Nairobi. The event was organized by Go Gaga Experiential an agency founded on values of innovation, creativity, passion, accountability and efficiency.
The awards are held annually and this was the 2nd edition that sought to recognize and celebrate the very best of digital marketing and technology advancement in Kenya that redefines the boundaries of creativity, innovation, and outcomes.
“We receive this award with gratitude and take it as a recognition to the first class personalized customer experience we have been giving to our clients. Today’s customer is tech savvy and will not knock doors looking for information, rather, they will require you to avail your product information to them online. As a Company, we continue to leverage technology to offer services efficiently to our clients. Our website allows Kenyans both in the country and the diaspora to purchase land online.”
“Our Social Media platforms are a source of real estate industry information coupled with project details. This has made us pacesetters in the achievement of the Affordable Housing Agenda that has seen us issue over 6,000 title deeds and formed a client database of over 7,000 clients. With us, property ownership starts with the click of a button. All these have been made possible by a Team of dedicated Client Relationship Managers who are prompt to respond and engage our clients on Social Media and also facilitate the documentation process for clients.”
Reuben Kimani, CEO, Username Investment Ltd. said after receiving news of the Company’s win while on a diaspora trip to United States of America where, together with a Team from Username, they are reaching out to Kenyans who are looking for affordable investment opportunities in Kenya.