Man is to error. If you prefer making mobile money payments via M-Pesa to till numbers, you have most likely ever sent money to the wrong till number.
If you have not, well done! When the former happens, the transaction message from Safaricom Mpesa confirms that you sent the money to the wrong recipient name.
Your heart probably skips a beat if the amount was large. With many businesses in Kenya using till numbers, it would take a miracle for you to find which business it is you sent the money to and contact them to reverse M-Pesa money transaction.
In this article, we shall take a look at ways to reverse Mpesa money that you have sent to the wrong till number. Unlike sending money to a Safaricom user’s phone number where you can just reverse easily via SMS to 456, reversing from a till number could be cumbersome.
- Requesting for reversal via SMS
When you have completed carrying out the transaction and have received the confirmation message, share the message to 456. You will receive a response shortly after from the number. Safaricom may ask you to be patient as it is likely that the process of reversal may take up to 2 hours.
- Share the message on Safaricom’s Social Media platforms.
The other alternative would be to send a message to Safaricom’s Customer care social media platforms. This is one of the surest ways of getting your money back, more so by engaging them on their Twitter account.
Share your transaction message to their inbox. The message will be redirected to the customer care base, and they will act on it to ensure that your money is reversed.
- Visiting a Safaricom Customer Care shop
If all else fails to work out, then you ought to start planning for a trip to Safaricom shops. At the shops, you will be directed to visit customer support where you can tell them the issue and the amount that was lost in the transaction. Customer care will act upon that and you should be sorted within 12 hours of reporting.
However, if you cannot visit the Safaricom shop for whatever reason, call the customer care number. It is not a method regarded as ideal by many. This is because they may delay to pick up, or not even pick up at all. It is still an option if everything else does not work.