Friday, November 1, 2024

Safaricom position statement on data privacy

Here's what you will get if you invest Ksh 100,000 in Safaricom Mali Unit Trust Fund for 1 Year - Bizna Kenya

Safaricom notes various conversations regarding data privacy and sharing of customer information with security agencies and other third parties and wishes to make the following statement.

That we respect our customer’s privacy and adhere strictly by the country’s data protection laws. As such we do not share any customer data unless explicitly required of us via a court order.

For information purposes, a customer’s Call Data Record (CDR) does not show any live location and movements of customers but is generated after a call is terminated and for text messages once they are sent or received and this is for purposes of billing only.

Co-Op post

Kenyans redeem Sh. 301 million Bonga points to buy food

In July 2012, Safaricom onboarded Neural Technologies to implement a  Fraud Management System (FMS) on all our business lines, including our mobile money system. Neural Technologies is a global brand operating in over 30  countries providing support to telcos and utility companies to prevent and detect fraud with no third-party access.

That we were recently awarded an ISO 27701 Privacy Information Management  System (PIMS) certificate by the British Standards Institute (BSI) after a vigorous audit of our adherence to the data privacy laws and policies. This is the highest  certification an organization can attain in the management of privacy information

systems, as a data controller or processor, a testament to our commitment to preserving our customer privacy and providing a worry-free experience on our network.

NCBA


Finally, we would like to reassure our customers that we have always been transparent and honest in how we engage with our stakeholders, and we will continue to do so to maintain the trust that we have built over the years.

Safaricom PLC

675,749FansLike
6,875FollowersFollow
8,930FollowersFollow
2,130SubscribersSubscribe

Latest Stories

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Related Stories

-->
error: Content is protected !!