Safaricom customers can today make free M-Pesa transactions. This follows a decision by the leading telecommunications firm to avail an offer as a way of apologizing to its customers over a major network failure that occurred on Monday morning.
During the network failure, Safaricom customers were unable to make calls, browse or make M-Pesa transactions.
“We had two traffic outlets which failed rapidly one after the other. In response, as a priority, the team very quickly started operating the affected functions from our redundant equipment in order to restore services,” said Bob Collymore, the Safaricom CEO.
The free M-Pesa transactions offer will last until today midnight.
Safaricom has 71.6 per cent market share of Kenya’s mobile subscription and is the largest player in the country’s mobile money business that moves an average of Sh9 billion per day via its M-Pesa platform.
