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Friday, September 20, 2019
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Crisis at Betin as gamblers fail to get paid for winning bets

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How to withdraw from Betin: Gamblers at football betting site Betin are not able to access their winning cash. Over the past three days, the company has not been making payments to winning bets. A report that appeared in the Nation Media Group’s Nairobi News says that Betin has been unable to issue payouts to winning bettors for the past three days.

“The mishap seemed to have started around June 8, when the firm posted a message on social media confirming the ‘delay’,” says the report.

On June 8, Betin had said in a Facebook post: “We are currently experiencing a delay with processing withdrawal requests. Kindly take note of this before making your request. We do appreciate your patience as we channel all effort to resolve this issue as soon as possible.”

SEE MORE: This is how to withdraw from SportPesa

The company has apparently since confirmed in a separate statement the challenge could be down to systems failure which it is working together with mobile telecom giant Safaricom to resolve.

“I understand that this has taken long and we too didn’t expected this.
But am glad to let you know that we are working on the systems together with Safaricom IT team so as to fix this as soon as possible. Apologies…for the inconvenience caused,” says Betin in a statement.

How to withdraw from Betin

Betin says this is the process of making a withdrawal:

To withdraw your winnings, simply go to “My Accounts” drop down menu and select “Withdraw”. Enter in the amount you wish to cash out and click on “Withdraw”. Your winnings will be sent to your MPesa account right away. Kindly note that carrier fees apply when processing the withdrawals.

Bank Transfer

Please feel free to use bank transfer option whenever you wish to withdraw your winnings without having to worry about mobile money daily limits. Please get in touch with our customer care at [email protected] help with your bank transfer. Please note that it takes 2-3 business days for funds to appear on your bank statement after the processing is done by our finance team.

Limits:

  • Max Transaction limit = 70,000 KSh
  • Max Daily Transaction limit = 140,000 KSh

Note: You need to have at least 66 KSh available balance in order to make a withdrawal.

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