Telkom Kenya has been called out by the industry regulator for reporting false numbers.
According to the Communications Authority of Kenya (CA), had a subscriber base of 2.9 million customers for the quarter to September 2016 against the firm’s claim that it had 5.2 million customers as at June.
Apparently, Telcom has been including non-active subscribers in its report in a bid to shore up its subscriber base. However, according to CA, subscribers must have used a revenue generating mobile service within the three month period prior to reporting.
Telkom Kenya, though, was quick to note that it has now complied with the CA regulations by weeding out non-active subscribers.
“The reporting of mobile subscribers has been adjusted to comply with the Communications Authority of Kenya (CA) recommended standard of a 90-day revenue generating cycle. There is no underlying impact on the business performance or operations of the company arising from this change in reporting,” said the firm in a statement.
About Telkom Kenya
Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communications technology sector, serving millions of Kenyans across the country.
