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Safaricom has announced a temporary closure of some of its shops across the country on Thursday, October 9, to pave the way for an internal staff event.
In a statement on Wednesday, October 8, the telco said the closure will affect its shops in the Nairobi Metropolitan Area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru and Garissa.
“Please note that our Safaricom Shops in the Nairobi Metropolitan Area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru and Garissa will be closed on Thursday, 9th October 2025 for an internal staff event,” the statement read.
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Additionally, the shops in the Mount Kenya, Coast, Eastern and North Eastern regions will begin closing earlier on Wednesday, 8th October 2025, starting from 11:30 AM, to facilitate preparations for the event.
To minimize disruptions, Safaricom encouraged customers to use alternative service options, including Zuri Chatbot available on digital platforms, Safaricom Contact Center and authorized dealer outlets located near retail shops.
“We sincerely apologize for any inconvenience caused and appreciate your understanding,” Safaricom stated.
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