In this article, I am going to take you you through how to register on NTSA TIMS.

The National Transport and Safety Authority (NTSA) introduced a new online platform, Transport Integrated Management System (TIMS), where you can register and transfer your motor vehicle. NTSA TIMS was launched earlier this year and had initially been available to car dealers.

NTSA TIMS is a free, helpful, and ideal portal that allows both Kenyans and foreign nationals living and working in Kenya to access and enjoy the TIMS services. The services offered cater to individuals, companies, institutions, driving schools, agents, and dealers.

How to Register on NTSA TIMS

The following is how to register on NTSA TIMS website for you to create an account on the Transport Information Management System (TIMS) website by the National Transport and Safety Authority (NTSA):

1. Open your browser and direct it to ntsa.go.ke
2. You will be prompted with two subdomain options. The first one is the NTSA index webpage and the second is the TIMS website. Since we are interested in accessing TIMS, chose the second option.
3. Alternatively, you can head over to the TIMS website
4. On this page you will be presented with three options:

You can opt to sign in using ecitizen – Use this method if you have created an account on the ecitizen platform

You can opt to sign in via the TIMS website – Use this method if you have already created an account on the TIMS platform

Visiting NTSA portal for the first time? Here’s how to register on TIMS

Register an account – This option is for the individuals who are visiting the TIMS platform for the very first time. You will need to first create an account before you can be able to access any of the services.

5. Clicking on the Register an Account link will direct you to the eRegister An Account page. It is from this page that Individuals, Dealers, Agents, Financial Institutions and Companies register on the platform.
6. For personal users click on the Individuals option.
7. You will be prompted to input your ID Serial No. Be careful not to input your ID Number as what is required is the Serial Number.
8. Next, add your PIN Number.
9. Next, add your Mother’s Maiden Name
10. Next, add your Occupation and Phone Number
11. Then request a verification code by clicking on the button next to the phone number
12. Input the code you receive in the verification tab to complete the verification process
13. That is all. You are now registered on the TIMS platform.
14. Head back to the home page and Sign In

Services on the TIMS platform

Once your account has been created, will now be able to access the following services via the TIMS platform:

• Car registration
• Transfer of car ownership
• Vehicle Inspection
• Online car search
• Change of particulars
• Duplicate logbook application
• Reflective number plate application

Why is your NTSA TIMS account important?

TIMS has addressed the challenge of inadequate ICT systems that offer no linkage between payment and service delivery. TIMS also provides transparency in the registration process and has helped to cut off brokers who took advantage of citizens and made money from them.

The platform has also created a secure method for the TIMS vehicles registration, transfer of ownership, and many other services. It has enabled easy access to the NTSA TIMS provisional driving licenses (PDL), which are offered to persons who intend to undergo driving lessons. The application of the PDL takes a minimum of 21 days to be approved.

What’s more, it has centralized the application for NTSA TIMS road service licenses (RSL), which enable registration of public service vehicles (PSV) under SACCOs or companies.

TIMS has also enabled the provision of smart driving licenses (Smart DL), which resemble the National ID and contains a person’s details. After applying for it and making payment through the e-Citizen platform, it will take three days to be ready.

Steps for your NTSA TIMS account recovery

Having known the importance of the TIMS account and the fact that without it, you can’t be able to access crucial services, how do you recover your TIMS account?

One of the ways you can lose your account is by forgetting your password, which will make it impossible to access your account. To recover your account, follow these simple steps;

• Move to the TIMS home page, below the login section, click on “Forgot your password.”
• On the password recovery page, provide your “Username or ID number,” and from the drop-down menu, select the category from which you had your account.
• On the next step, choose the authorization method you would prefer.
• Press on “Get verification code,” which will be sent to your phone via TIMS SMS service.
• Enter the code.
• Select the security question you had set up during registration and provide the right answer.
• Press on submit to move to the next step, where you will create a new password and confirm it.
• Press ‘Submit’ to complete your account recovery.

How to fix it User not found error

When attempting your registration, you might find such a message popping up. It is because you might have used a serial number from a lost national ID that you have recovered. The reason it won’t work is that the serial number in the system is that of the new national ID that you replaced.

You can access various TIMS account services via the free NTSA app which is available on the Google Play Store. The services include reporting accidents, checking the status of your driving license, checking your Sacco license status, and verifying your application status, among many other features.

It only takes a few minutes to register for NTSA TIMS account. Provided you have the necessary documents and details, the process will be smooth and easy. Use this guide to register.