Friday, March 29, 2024

KCB customers complain over strange withdrawals in their accounts

Customers at one of the best banks in Kenya are complaining over strange deductions from their accounts that have been wiping off their bank balances. this is according to a report appearing in a local daily. The customers who bank with KCB say that funds from their accounts are being debited without their knowledge.

According to the report, customers have been finding their accounts missing some money or in negative altogether. “KCB Group customers have over the past week complained that their account balances were incorrect, with most reporting suspicious debit transactions that in some instances wiped out their bank balances leaving others in a negative position,” the report in the Daily Nation says.

According to the report, the affected customers say they have lost amounts ranging from a few thousand shillings to nearly Sh. 100,000.  This is a taint on the bank’s crown of being one of the best banks in Kenya.

“One KCB customer, who spoke on condition of anonymity, narrated how Sh8,000 was last week debited from his account without his knowledge. The bank’s staff, when asked to explain the transaction, insisted that the customer withdrew the funds using its mobile money platform, a charge he denied,” the report further said.

The bank however came to its defense on Wednesday. “KCB is aware of social media conversations regarding allegations of unauthorised deductions in clients’ accounts,” the lender said in a brief response to our queries on the matter. As a trusted financial partner, we take our duty of confidentiality to our customers seriously and resolve any issues that may arise directly with the customer,” it said in a statement.

KCB is one of the best banks in Kenya and is currently rated as the most profitable lender.

 

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